As one Security Manager at a Fortune 100 company put it recently, “Every day our SOC runs, 23 hours are wasted on False Alarms.”
How we solved a $3.2B/year physical security false alarm problem
False alarms are a chronic issue costing organizations $50,000-$250,00/quarter¹ in wasted physical security resources. Within the United States alone, false alarms cost $3.2B/year, in addition to causing mental fatigue for SOC operators and officers.
In any organization, Physical Security Operation Centers (SOC) are one of the most critical parts of business continuity. The tasks performed by SOCs include securing data centers from sabotage, restricting people from entering secure areas of critical infrastructure, preventing property/IP theft on a corporate campus, responding to natural disasters or pandemics, ensuring compliance, and much more.
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Physical security is typically designed with a multi-layered approach² to deter or delay an attacker. This strategy requires a SOC staffed with trained operators 24x7x365, monitoring 10-30 different systems and responding to events. These systems may include, but are not limited to:
- video surveillance
- physical access control
- motion sensors
- intrusion detectors
- protective barriers
- emergency notifications
- travel advisories
- officer dispatch
- repair work orders
- radio communication
Often there is no shared intelligence or data correlation between these myriad systems. As a result, 80-90% of the alarms generated are false alarms. Traditional approaches to solve this problem have relied on manual efforts or the masking/suppressing of alarms, but it has been impossible to achieve high levels of effectiveness. As one Security Manager at a Fortune 100 company put it recently, “Every day our SOC runs, 23 hours are wasted on false alarms.” The same manager added, “false alarms create blind spots and hide risks, creating more problems for our organization.”
Enter Vector Flow. When we assembled our team it was very clear that we needed a new approach to solving these chronic problems. We brought in experts who had spent time managing physical and cybersecurity, as well as data scientists and professionals from other technology sectors. Together we analyzed the way in which this problem have been resolved at hospitals, manufacturing lines, and 911 centers, developing a fresh perspective on how to solve this puzzle.
The results we have achieved with Vector Flow technology, deployed in real customers’ applications, have proven the effectiveness of our solution. We have demonstrated that false alarms in large organizations can be quickly reduced by 60-80%, delivering a wide range of benefits. Here are three of the top benefits you can expect from an investment in false alarm reduction:
- Increased productivity
Reducing the time wasted by your trained SOC staff provides immediate value to your organization. It is as if you instantly gained additional trained staff! Customers have reported “full-time equivalent” gains in productivity within just months of deployment.
- Scaled-up SOC services post COVID
With false alarms greatly reduced, your trained SOC staff are immediately able to decrease response times, help with (post-COVID) return to work projects, and improve customer service to your organization. In this era of COVID, and beyond, this is invaluable!
- Risk elimination by removing blind spots
By proactively monitoring the status and performance of all systems, devices, and the responses of SOC operators, a system with reduced false alarms can predict and prioritize devices that need repair, as well as highlight any gaps in SOC training programs. This enables SOC operators to focus on real security issues reducing overall risks.