SOCs are staffed by skilled physical security teams who work around the clock identifying, analyzing, and mitigating threats facing their organizations. These teams are faced with many challenges.
SOC staff is burdened with managing responses to thousands of security alarms per day across all sites. With thousands of endpoint devices per site and no shared intelligence or data correlation between these devices, 80-90% of the alarms generated are false/nuisance alarms. This situation is made worse by the presence of numerous static device configurations with no orchestration between them.
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Another significant problem for SOCs is false alarms. This is a chronic issue, costing organizations between $50,000 – $250,000 each quarter in wasted physical security resources. Across the United States, false alarms cost a staggering $3.2B per year. The financial toll is only the beginning. Beyond that, false alarms also cause mental fatigue for SOC operators and officers.
Overall, SOC staff are overwhelmed by massive volumes of information, false alarms, nuisance alarms, and the need to maintain systems and device health. While all of this can take a toll on personnel, it also distracts them from critical risk remediation tasks.
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Many organizations do not have enough security personnel to thoroughly review the volume of important daily security requests and alarms generated by their disconnected systems. The result is often a growing alarm backlog, operator fatigue, and high personnel turnover.