SOC Automation Solutions

Solutions

Reduce False Alarms to Improve Monitoring Efficiencies

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Historically, security management has relied on a Security Operation Center (SOC) to protect people, property and assets, mitigating overall risks and liabilities. Security systems are designed so that a SOC is notified whenever an alarm occurs. Based on SOC procedures, each notification may require between 2 and 10 minutes of the operator’s time to verify the alarm, initiate video verification to observe activity, and in some cases dispatch a security officer to the source of the alarm to investigate. With hundreds-to-thousands of such alarms every day, large organizations bear significant costs for this time and effort, or accept elevated risks and liabilities if limited resources are unable to review every alarm.

An analysis of the security marketplace has shown that 80-90% of all alarms are either false-positives or nuisance alarms. Reducing the number of these false alarms will have an immediate positive impact on security operations and budgets, both in terms of reduced investigation costs and increased attention to legitimate alarms.

Vector Flow’s SOC Automation solutions provide fast Return on Investment (ROI) by performing real-time analysis of all historic and live data from physical security devices, logs and configurations, and then mathematically recalibrating the systems to eliminate 80% of false-positive/nuisance alarms. By reducing SOC alarm workload by 80%, Vector Flow’s machine learning-driven automation allows SOC operators to spend their time proactively resolving real alarms, instead of chasing false positives which can cause “alarm fatigue”. ROI from this advanced level of automation can be realized in just days, as the Vector Flow solution eliminates approximately 60-80% of false-positive or nuisance alarms within 48 hours of deployment.

Features & Benefits

  • Significant false alarm reduction rates
  • Improved SOC services during and post COVID-19
  • 1000+ devices automatically monitored & optimized, immediately eliminating numerous manual tasks
  • SOC operators have time to focus on real security issues/alarms
  • Proactively notifies which devices need repair
  • Identifies SOC training gaps
  • Out-of-box dashboard operation and integration with PACS environment
eliminate 80% of false-positive or nuisance alarms

Customer Success Story

Challenge: A global networking company was constantly inundated with thousands of alarms at their global SOC facility putting a constant pressure on their analysts. The Mean- Time-To-Detect (MTTD) and Mean-Time-To-Acknowledge (MTTA) reported times were several hours, leaving them very little time to focus on real security issues/alarms and operational improvements. The customer realized a strong need for an AI/ML driven platform that can help them focus on the real actionable alerts.

Results: They added the Vector Flow SOC Automation Manager

  1. >80% reduction in nuisance alarms
  2. Reduced time between detection and response from hours to minutes
  3. 1000+ devices automatically monitored & optimized, eliminated manual tasks day zero

SOC Governance Manager Improves Security Operations with AI-driven Insights

Vector Flow’s SOC Governance Manager delivers a data-driven approach to managing the performance of a security program. Using SOC Governance dashboards, you can continuously monitor and assess your organization’s current security state, analyze the performance and outcomes for each SOC operator, and create actionable improvement plans for remediation. The SOC Governance Manager employs AI and machine learning to analyze the data produced by your SOC resources to provide key metrics and automate tasks on your behalf. This proactive approach to security management improves SOC efficiencies while simultaneously reducing risks and costs.

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SOC Operations KPI dashboard

The SOC Governance Manager allows you to collaborate with other department heads to align your SOC strategy with the organization’s overall business strategy. Use the information provided within the SOC Governance dashboard to facilitate easily understandable, outcome-driven conversations between you, SOC team members, management, and C-suite executives. Monitor the performance of SOC teams at an event or individual level using granular data to identify which areas or operators require additional attention. Direct access to key metrics instantly reveals areas of opportunity, either for training, pattern identification, or systemic problem remediation, in ways not previously possible.

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Benefits

  • Governance provided to measure best evaluate SOC team members
  • Detailed reporting on Unacknowledged Alarms, Mean-Time-To-Acknowledge (MTTA) Alarms, Critical Alarms by site, etc.
  • Recommendation engine identifying skill gaps for specific individuals or identify systemic issues
  • Identify outstanding operators, acknowledge their contribution, and learn from them
  • Effective SOC operator and officer performance tracking and planning resources
optimize workload distribution across SOC teams

Customer Success Story

Challenge: A global enterprise company needed an effective framework to measure the performance of its SOC operations, identify incidents that routinely cause business interruption, and identify potential skill gaps in its workforce. The customer also wanted a solution that would provide a single source of truth that historically baselines and tracks Unacknowledged Alarms, Mean-Time-To-Acknowledge (MTTA) Alarms, Critical Alarms by site etc.

Results: They added the Vector Flow SOC Governance Manager that

  1. Continuously monitored and assessed the organization’s security state
  2. Analyzed how security outcomes rank SOC Operators and Officers, and created improvement plans that reduce risk and costs
  3. Identified outstanding operators, acknowledges their contributions, and learned from them

Automation Helps Maintain Security System Readiness

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Enterprise physical security systems are in a constant state of flux, with unexpected device or network failures, network congestion, devices not behaving normally, devices approaching end-of-life, and many more challenges. Operators lack a single dashboard that provides a 360-degree view of the system health, and when alarms arise, have no quick way to determine what possible device or network failure needs immediate attention.

Implementing the Vector Flow SOC Predictive Maintenance module leverages advanced AI/Machine Learning techniques to find trends in devices health, performs risk and criticality assessment, identifies failure modes, and makes predictive maintenance recommendations in order to maximize system performance and uptime.

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System Health Dashboard

Benefits

  • Eliminate Business Disruptions & Risks due to faulty devices
  • Reduce Emergency Repair Costs
  • Minimize Maintenance Costs – drive efficiencies and reduce downtime with insights that inform repairs
  • Proactively notify which devices need repair
  • Acquire insights into failure modes and leading indicators to prioritize repairs
  • Empower Security Teams and System providers with data science, helping them predict failures early and implement corrective actions
optimize workload distribution across SOC teams

Customer Success Story

Challenge: A global pharmaceutical company was constantly incurring business disruptions due to faulty devices. This increased the repair costs due to unexpected downtimes and long lead cycles incurred. They realized a strong need for an AI/ML driven platform that finds trends in device health, performs risk and criticality assessment and can help them proactively notify which devices need repair. The customers needed a solution to help them acquire insights into various failure modes, leading indicators to prioritize repairs.

Results: They added the Vector Flow SOC Health & Predictive Maintenance Manager that

  1. Identified devices that needed repair
  2. Significantly decreased maintenance costs and downtime
  3. Gained understanding of leading indicators to help prioritize repairs

SOC Config Automation

Modern enterprises with a global network of segregated physical access controls systems (PACS) often run into a challenge of not having a single source-of-truth configuration state that serves the purpose of visibility, policy definition and enforcement. State of deployment today comprises of non-standard taxonomy, device names, event names, incompatible policy configurations state across different PACS systems thereby incurring significant operational challenges and inefficiencies.

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SOC Config Dashboard
SOC Config Dashboard
Implementing the Vector Flow SOC Configuration Automation provides a single dashboard real-time visibility view across the entire enterprise physical security environment. The module establishes a central, unified security policy baseline – one identity, one device handle, one way of defining access clearances, one event naming mechanism etc. to provide a consistent view across multi-vendor, multi-platform technologies – what, when, where, how & why?
In addition, the module computes a real-time consistency score (0-100) metric based on the number and severity of the inconsistencies detected and provides top inconsistencies detected by site, by device or event category. This provides insights to operators to quickly detect and fix the problems.
SOC Config Dashboard

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