Saratoga, CA (September 20, 2021) – Vector Flow, Inc’s breakthrough Security Operations Center (SOC) Automation Suite is proving to deliver significant results for enterprise customers across a range of physical security operations that have been plagued by longstanding challenges. The SOC Automation Suite includes three key AI-driven modules: SOC Alarm Reduction, SOC System Health and Predictive Maintenance, and SOC Operation Key Performance Indicators (KPIs). These three modules provide complementary functionality that ties together physical security processes and automates time-consuming tasks to reduce costs, increase business value, and maintain compliance with measurable standards.

Juniper Networks, a leader in networking solutions company, deployed the SOC Automation Suite and noticed a drop in false alarms within the first 24 hours, and within a few weeks experienced an 80% drop in the total number of false-positive and nuisance alarms. During the same time, the SOC System Health and Predictive Maintenance module identified specific devices within their security system that needed adjustments or repairs.

“Vector Flow’s AI platform solves chronic false alarms problems out of the box. We didn’t have to teach it anything. It started learning from our data and started eliminating thousands of false alarms right away. This reduces our risks and costs while helping us focus on real security issues,” said Loren Hansen, CPP, CISSP, Safety/Security Technology Manager at Juniper Networks.

The Vector Flow SOC Automation Suite monitors and optimizes thousands of connected physical security devices automatically, and detects failed devices or early warning signs of failure of devices thereby eliminating many manual tasks and lowering the risk profile of the enterprise. With false alarms greatly reduced, trained SOC staff can focus on actual alarms and are immediately able to decrease response times significantly and improve customer service in your organization.

“The high number of false, nuisance alarms and disruptions from faulty and misconfigured devices leads to fatigued SOC operations and increases corporate risk profile. We need trained operators to focus on genuine emergencies, and management to focus on efficient, effective operations,” says Ajay Jain, Founder, and CEO of Vector Flow. “Our expertise in understanding the underlying data and applying the right mix of artificial intelligence and machine learning techniques lets us detect and remediate false alarms, identify devices needing attention, and provide management with actionable operational insights. With sustained learning from the infrastructure, our goal is to eliminate over 90% of the nuisance alarm. Vector Flows SOC Automation Suite pays for itself with tangible ROI very quickly.”

Vector Flow’s innovative Data-Driven Physical Security Platform is built on a foundation of advanced AI algorithms capable of processing and analyzing vast amounts of data from otherwise disparate security systems and applying automation playbooks to reduce cost and risk. The innovative solution simplifies and improves physical security operations while delivering tangible ROI and lowering TCO, enabling new levels of physical security automation.

Watch a free webinar to learn how Juniper Networks reduces false / nuisance alarms by Over 80%

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Let’s start by stating what has changed


  • Airports have recovered post pandemic and are back on the hockey stick trajectory for passenger volumes we were all facing in 2019.
  • With this recovery has come capital improvements that bring challenges to badging offices that handle many new construction related companies, new access control solutions and the transitions to the areas and technologies rolling out.
  • Highly active hiring in a much more competitive landscape requiring concessionaires, airlines, and everyone doing business at the airport to be nimbler and service oriented.
  • Digital Transformation has reached airports as IT organizations rethink their approach across all areas of airport technologies to be more innovative, flexible, secure (cyber) and integrated.
  • Regulatory agencies and their associated entities have embraced technology solutions and are continuing to improve to close security risks while providing better service to airports and their workers – Perpetual STA’s, FBI Rap Back, CBP eBadge, DAC offerings, etc.
  • Technology, well where should I start – mobile everywhere, IoT, Cloud, AI, etc. All good things, but the most important evolution is people’s acceptance and ability to use these technologies themselves! Grandparents now know how to scan a barcode at a restaurant and place/pay for their orders in the palm of their hands.

It is in this new context we find ourselves at Vector Flow imagining what an Airport IDMS needs to be in 2030 and beyond. We know the history, what worked well in practice and what worked better on a whiteboard, but with these new factors in mind how do we approach Airport IDMS?

Our crystal ball

When we were pulled back into the aviation space by one of the largest US-based airlines, we knew we had an opportunity to innovate based on the technical capabilities and digital transformation culture available today, which means:

  • Building an exceptional team steeped in airports regulatory and operational environments to ensure any technical solution is matched by a customer focused implementation and support professionals with a dedication to the aviation industry.
  • A true part of an airport’s Digital Transformation strategy; the technology culture change (e.g., everyone has a smart mobile phone) permits us to distribute the actions of individual applicants/badge holders, Authorized Signatories, and Trusted Agents to eliminate bottlenecks and delays through a mobile-first, intelligently guided processes.
  • A focus on streamlining the high repetition, low risk processes to maximize customer service while minimizing queue and wait times. Together this also helps Trusted Agents deal with higher value, less mundane tasks day to day.
  • Use a low-code, highly configurable architecture to meet airport processes and size while maintaining a sustainable single solution across various airports sizes and requirements while easily adapting to changing regulations.
  • Use AI-based chat bots, virtual interactions, intelligent picture, and document capture techniques that allow more individuals to perform tasks previously relegated to trusted agents. Simple dashboard / task driven screens make the system intuitive to all users.
  • Interfacing easily with credentialing related systems (access control, DACS, training, etc.), but also providing a unique company and worker repository that can be leveraged across the airport for operations, safety, communications, etc.
  • All the above differentiators lead to a simple, rapid implementation using cloud where possible to reduce cyber risk and get airports realizing the benefits early.

Future-proof physical security at your airport with reliable technology

In the fast-paced and highly regulated aviation industry, ensuring the safety and security of airports and aviation facilities is not optional. Vector Flow is already helping the largest airports in the US and globally to utilize innovative solutions from automating the on/off-boarding processes, vetting access, and reporting in real-time on potential threats. Our suite of Physical Security Automation Solutions introduces a level of efficiency and sophistication unseen in legacy solutions, changing the way airports and airlines safeguard against insider threats and manage their staff.

Discover our full suite of solutions for aviation or schedule a call with our Aviation Subject Matter Expert here.